Welcome to Horizons

Are You Prepared For An Emergency?


Emergencies happen when you least expect them! Being prepared is the key to saving lives and reducing injuries in an emergency. Are you prepared for these critical situations?

Medical Emergency Guide: Remain calm and call 911! Every minute & second helps! This step-by-step guide will prepare you should a medical emergency occur in your home. We encourage you to read the guide carefully and keep it handy for quick reference during an emergency.

Resident Emergency Guide: Your safety greatly depends upon how you react in the unlikely event of a fire, earthquake or other disaster while you are at Horizons. We encourage you to read our pamphlet carefully and keep it handy for quick reference during an emergency. It is the purpose of this brochure to provide important safety information concerning the building you live in!

Emergency Evacuation Assistance Form: In the case of an evacuation emergency, Horizons wants to ensure the on-site team is aware of who may need extra assistance exiting their homes so we can provide this information to emergency response personnel. If you have a disability, handicap or medical condition, temporary or permanent, and require assistance to exit the building via the stairwell, make sure you have given building management a resident information statement which specifies your condition. This information should be updated as needed and will be kept in a secure file to be given only as needed to emergency personnel in case of a building emergency.

Emergency Crash Cart Release Form: The plumbing crash cart is intended to help with plumbing leaks on an emergency type to primarily stop the source of the water intrusion that may occur inside units until your proper preferred vendor(s) can assess the situation. The Association will not conduct repairs. This release will permit the Association’s Engineers to enter the unit on a more expedient basis to help minimize damage to the unit and other surrounding units. This form must be on file for the Engineer to enter, diagnose and treat any plumbing issues whether someone is home or not.

Stairwell Evacuation Chairs (ADA): We are proud to be one of the few Associations in downtown San Diego to supply evacuation (ADA) chairs for those in need. An evacuation chair is often employed as a means of quickly assisting a disabled or mobility impaired person from the premises. Designed to be easy to use, safe, compact and stable, an evacuation chair allows disabled or incapacitated individuals to be easily and safely moved down flights of stairs much more conveniently than would be possible with a standard wheelchair. The Association has provided a total of six (6) evacuation chairs, three (3) in the North Tower & three (3) in the South Tower. The evacuation chairs are located in the West-side stairwells (near the refuse room) on floors 5, 13 and 22 of both buildings. The evacuation chairs are user-friendly and easy to use. You may wish to view a training video prior to operating a chair. Click on the following YouTube link to watch a “How-To” video on the Emergency Evacuation Chair: https://youtu.be/twWnGUe-4ns.

These forms can be found on this website, Horizonshoa.com > Documents > General Forms > Emergency Resident Information Forms OR Resident.actionlife.com > My Community > Documents > Emergency Procedures & Forms.

Warm Weather = Mosquito Season

What can you do?

Good weather and warm summer nights brings only one downside: the pests. Nothing can ruin a balcony like the nagging buzz of mosquitoes.

Standing/stagnant water can be a large contribution to this issue. A large cause of mosquitoes forming around patios and balconies is potted plants.

Here are some ideas to help keep mosquitoes off your balcony:

1.    Eliminate standing water around your balcony.

2.    Remove all standing water in your potted plants and catch basins.

3.    Move potted plants indoors.

4.    Place herbs and scented oils around your balcony.

5.    Scatter coffee grounds in your plants.

6.    Grow insect-repellent plants.

Mosquito Repellent Products:

1. Citronella Candle Set

These chic candles are tougher than they look. They have a 50-hour burning time, plenty to protect your outdoors.

2. Mosquito Dunks

While mosquito dunks don’t repel mosquitoes, they can prevent them from invading your balcony to begin with. Place them in standing water like catch basins (aka the insect’s favorite hangouts) to kill larvae for at least 30 days.

3. OFF! Clip-On Mosquito Repellent

The battery-operated fan emits mosquito repellant, providing up to 12 hours of protection. It’ll even keep you cool on those sticky summer nights.

4. Badger Anti-Bug Balm

Badger’s all-natural balm protects skin from annoying pests, thanks to its blend of organic citronella, cedar, and lemon grass essential oils. It’s completely free of DEET and other toxic ingredients, making it safe for the little ones to use.

5. Burt’s Bees Herbal Insect Repellant

No outdoor bash would be complete without a trusty bug spray. We like Burt’s Bee herbal version, which boasts rosemary, lemongrass and citronella oils and a light, refreshing scent.

6. Off! Mosquito Lamp

Perfect for any outdoor gathering, this candle and diffuser combo will keep your party mosquito-free for up to six hours. Simply light the candle to release the repellant from the diffuser.

7. Cutter All Family Mosquito Wipes

Offer your guest bug wipes to ward off airborne attackers (trust us, they’ll appreciate it). These are gentle on the skin and don’t include any stinky chemicals.

Plumbing Recommendations

High-rise buildings have very complex and challenging plumbing systems. We have accumulated a few important topics that may help you prevent floods/water intrusion.

Exercising Valves: The typical unit at Horizons has a minimum of 3 “shut off” valves hidden by ceiling access panels. The typical locations for these valves are: kitchen, master bathroom, washer/dryer, and occasionally the guest bathroom. Most common fixture shut offs (angle stops): Toilet, sink, washer, shower.

Inaccessible water shutoff valves – You have to be able to turn off the water in an emergency to avoid costly building flooding and damage! We highly recommend walking your unit and accessing the ceiling panels/hatches and checking if your valves are reachable.

Leaking water shutoff valve – Should be replaced if your water shutoff valve is not working. This repair will require the water to be shut off in either your “zone” or the entire building. Please contact Management if this repair is necessary.

Partly-closed water shutoff valve – May result in poor water pressure or flow. After exercising the valves, please ensure they are fully turned back on.

Inoperative main water shutoff valve – This is perhaps the most common problem: Since these valves are not used regularly, it is common for them to become “stiff” or “frozen.” They often leak when operated. If you cannot turn the shutoff valve with a modest force, don’t force it – if you break the valve a plumbing leak may ensue. For this reason, residents should exercise the shut off valves at least twice-three times a year to ensure they do not “freeze.”

Turning water off: Turning the water shutoff valve “clockwise” or “to the right” (rightie tightie) closes the valve – turns off the water.

Turning water on: Turning the water shutoff valve “counterclockwise” or “to the left” (leftie loosie) opens the valve – turns on the water supply.

Check for water & moisture: Whether it’s plumbing or weather water intrusion, here are a few ways to check for moisture.

  • Periodically inspect your walls, floors, windows, door seals and patios.
  • Look for signs of damage in your window seals, ceilings, walls, etc. If caught early enough, you may be able to dry out the wet materials and repair only the affected area.
  • Making sure your balcony drain(s) function properly as it is critical to protecting your home and others from water damage. If your drains are full of leaves or debris, then water may accumulate and not drain properly, causing a flood in your home. Start by clearing built-up gunk from your drains.

HVAC: This equipment in your home has been a source of water leaks in condos and flooding to other Units. Now is your chance to help protect yourself and others from water damage.

The equipment that cools and heats your condo is commonly called “HVAC”—“Heating, Ventilation and Air Conditioning.”  Whether you have one or four in your Horizons home, the actual term is “WATER-Source Heat Pump.”  

Why does this matter?  Because it’s not air from equipment (an “air conditioner”) that cools (and heats) your condo, it’s WATER. When your thermostat “calls” for cool, valves open and a hose lets water into your personal heat pump, and lets water out via a different braided hose. Whenever we’re dealing with water hoses and valves, the possibility of leaks is present.

In addition, attached under your heat pump is a shallow “condensate drip pan” with a small drain hole in it to a tiny drain line to many other heat pump pans above and below you. Condensation moisture drips into this pan and, ideally, drains out. Over time, however, bits of debris can gather in this tray and algae also can form and grow, which clog the narrow drain. Water can back-up and overflow the pan onto the closet floor and potentially onto units below. Gravity Rules!

Drain & Sewer Lines: What is a drain line? Drain lines are plumbing lines located inside of your home that are connected to your plumbing fixtures such as toilets, sinks, showers, washers and other water-using appliances. Their sole function is to funnel dirty or used water from the fixture to the sewer pipe and on to the wastewater treatment plant. High-rise buildings have very complex and challenging plumbing systems that are very different from those of a regular residential home. Our common sewer lines run vertically through the stacks with each unit connecting at their level. A blockage in this common line can then result in a backup into a unit or units above the blockage.

Who’s responsible for the drain lines? Condominium plumbing systems are divided into HOA common pipes and Owner-owned pipes. Owners are responsible to maintain, repair and replace the utility systems, lines, pipes, conduits and other equipment servicing the Unit and located either within or without the outside perimeter of the exterior walls, floors, or ceilings so long as those systems are used exclusively by the Owner and not in common. Owners are responsible to clear obstructions and keep clear, at the Owner’s expense, any sewer or drainage lines exclusively servicing the unit.

What can you do to assist and do your part?

Toilet(s): Avoid flushing items other than those intended for use with the toilet. Common items that should not be flushed include cat litter, paper towels, wet wipes, feminine hygiene products, and facial tissues.

Garbage Disposal / Sink: Limit the items you put down the drain! Please avoid placing fibrous fruits and vegetables, coffee grounds, eggshells, pasta, rice, oatmeal, fruit pits, seeds, bones, seafood shells, grease and cooking oils, or harsh chemicals down the drain. Each of these items present a hazard by either causing a blockage in the sewer line or causing actual damage to the pipe itself.

Shower / Bathtub: Similar to sinks, the only items going down your drain should be soap, shampoo and water. Unfortunately, the main culprits that lead to a slow or clogged drain in showers/bathtubs are inevitable: soap scum, conditioner scum, dead skin, etc. Another main cause for clogged drains is hair buildup – try using a shower/tub drain strainer to catch the hair! Unfortunately, these substances naturally build up over time, eventually coagulating and sticking to the walls of the pipes until a blockage gets so large that it impacts the flow of water.

Avoid: Chemical Drain Cleaners such as Drano, Liquid Plumr, etc.

Low water pressure or no hot water? = Cartridges, Filters, Aerators

Is it time to replace your cartridge, filter, and/or aerator whether that’s in your shower, bathtub, or faucet? Due to the building’s age and debris in the building’s water, many of these items can fail. This can cause a fluctuation in heat and/or water pressure throughout your entire, exclusive unit.

Some manufactures like Kohler provide a lifetime warranty on its products, and parts like Cartridges can be obtained free of charge. Grohe, the original brand of plumbing fixtures installed in Horizons, may have a limited warranty for original owners. If unable to obtain a cartridge through either of these manufacturers, please call your preferred plumbing company as many obtain and install the cartridge all at once!

If you need any information on part numbers, please contact the Management office to obtain the information and we will be happy to help! For a list of plumbers, click on the “Contacts” tab on the Horizonshoa.com website and click of “Preferred Vendors.”


Management Office
8:00 am to 5:00 pm
555 Front Street
San Diego, CA 92101
O: (619) 338-4096 | F: (619)338-4095

Driveway Kiosk
24 Hours
(619) 338-4097

Management Team

General Manager
Brian Cavallaro | bcavallaro@actionlife.com

Manager Assistant
Yesly Soto Leon | ysotoleon@actionlife.com

On-site Office Hours
Monday – Friday | 8:00 am – 5:00 pm

Driveway Kiosk Hours
24 Hours

Management Company

Action Property Management
Regional Office
750 B Street, Suite 2860
San Diego, CA 92101
(949) 450-0202

Corporate Office
2603 Main Street, Suite 500
Irvine, CA 92614
(949) 450-0202